Return Policy
Warranty and return
If for any reason you are not satisfied with the order you received, please contact us. At Blisswell, we strive to ensure that our customers are 100% satisfied with the products they have purchased from our suppliers. If you have any issues with shipping or the product and are frustrated, please contact us and our team will assist you immediately. Please email us for the return form. We cannot accept returns without a return shipping label!
Cancellations
Orders can be canceled up until 24 hours after purchase. After that, we are not able to cancel your order. You then must wait for it to arrive so you can return it.
What is the return period?
You can return a product within 60 days of receiving your order. Products can also be returned in used condition. We do not charge a restocking fee.
How long will it take to get my money back?
A full refund will be issued to the original payment method after we have received, inspected, and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with the track & trace information so we can process the refund. Please note: Most financial institutions take an average of 3-5 business days to process the refund.
In general, products cannot be returned if any of the following conditions apply:
- The buyer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by a third party;
- The delivered products have been exposed to abnormal conditions or otherwise treated negligently or contrary to the instructions of the intermediary and/or the packaging.
Do I have to pay for the return shipping costs?
Yes, all customers are responsible for the cost of their return shipment. We recommend that you ship your return with Track & Trace, as we cannot accept responsibility for lost returns.
Can I return my product without contacting you?
You must contact us prior to returning the product, as the return address may be different from the address you originally received your order from.
How can I contact you?
You can reach us by email at support@blisswell.co. Our team works seven days a week. We always guarantee a response within 24 hours and will be happy to help you!
My order is damaged, what should I do?
That's a shame! Unfortunately, it can happen that your product is damaged during shipping. If you have received a damaged or incorrect product, please contact us within 60 days of receiving the product.
To find the fastest solution, please send us an email with a photo showing the damaged part of the item. Photos on a flat surface where the label and defect can be clearly seen are best. We will use this information to help you with your order and avoid mistakes in the future.
If you have any questions about products that were damaged upon arrival, please contact us at support@blisswell.co
What is your return address?
Rimco Fulfillment BV
Fluorietweg 14B
1812 RR
Alkmaar
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