Shipping Policy
Placing an order
To ensure that we can charge fair prices for our products, we have decided to ship the products directly from the supplier. This saves us and the environment tremendously on storage, transportation, and packaging costs and allows us to offer you the products at a fair price.
Since we ship the products directly from our supplier, we have an average delivery time of 5-8 business days.
Shipping
Shipping is always free of charge.
Delivery
Once you have placed an order with us, you can easily see when your package will arrive after a few days. You will receive your personal tracking code by email, which you can use to track your order through our tracking partner 17track.
Defective product? How annoying! Unfortunately, it may happen that your product is damaged during shipping. In this case, we always send a new package free of charge. Does the product arrive defective the second time? Then we will refund you the full purchase price.
If a package is lost or cannot be delivered for logistical reasons, we will always send a new package before proceeding with our refund and return policy.
Customs fees
In some cases, customs will conduct an inspection of our packages that are delivered to you. Unfortunately, this legislation has been changed as of July 1, 2021, and we no longer have any control over it. In some cases, customs may charge a small amount of import fees. But don't worry! We expect that in 99% of cases, this will not happen.
Non-acceptance of parcels
When a package is delivered to the doorstep or dropped off at a post office, Nextup Digital has covered the cost of delivering the package. If the package is not accepted or not picked up by the post office, it is automatically returned to the supplier. In this case, we will send you a new package free of charge. If it is not accepted the second time, we are entitled to withhold €15 from the amount you receive in return.
Disclaimer: These products are not intended to diagnose, prevent, treat or cure any disease. This information does not constitute medical advice and should not be considered as such. Please consult your physician before making any changes to your regular medical care. This site is not part of Facebook or Meta Inc. In addition, this site is not endorsed by Facebook in any way. Facebook is a trademark of Meta Inc.